Payment Security

1. We never store your card details

The More Clinics does not receive, process or store your card number, expiry date or security code (CVV) at any point. Payments take place on the secure payment pages of payment service providers, or in secure payment forms provided by them:

• Stripe: you are taken to Stripe's secure payment page.
• iyzico: iyzico's secure payment form opens.
• PayTR: PayTR's secure payment screen opens on our page; your card details go directly to PayTR.

These providers process card data in line with PCI-DSS (Payment Card Industry Data Security Standard) requirements. Connections between the Platform and the payment pages are encrypted with TLS (HTTPS). We only keep information passed on by the payment provider, such as the transaction reference, amount, currency and payment status.

2. 3D Secure verification

The bank that issued your card may ask you to confirm the payment with 3D Secure (an SMS code or approval in your banking app). Payments with iyzico and PayTR are completed with 3D Secure; with Stripe, verification is requested when your bank or the transaction requires it. The verification screen belongs to your bank; what you enter there is not passed to The More Clinics.

3. Which payment method should I choose?

Stripe

• Recommended for cards issued outside Turkey (Visa, Mastercard, American Express); Apple Pay and Google Pay are also available.
• Charged in the currency shown on the payment page (USD or EUR). If your card is in another currency, your bank may add currency conversion and foreign transaction fees.
• No instalments. Monthly plans renew automatically every month.

iyzico

• Recommended for cards issued in Turkey (Visa, Mastercard, Troy).
• Charged in Turkish lira (TRY); USD prices are converted at the rate at the time of the order and the amount is shown before you confirm the payment.
• Depending on your bank, iyzico may offer instalments. Monthly plans are one month paid in advance and do not renew automatically.

PayTR

• For cards issued in Turkey (Visa, Mastercard, Troy).
• Charged in Turkish lira (TRY); USD prices are converted at the rate at the time of the order and the amount is shown before you confirm the payment.
• Depending on your bank, PayTR may offer instalments. Monthly plans are one month paid in advance and do not renew automatically.

The payment page only shows the methods that are currently enabled. Any instalment surcharge and conditions are shown on the payment screen.

4. Receipts and invoices

When the payment is complete, your receipt and order details are sent to the e-mail address you gave during checkout. You can find your receipts under My account → Payments & receipts and your membership under My account → Membership & assistant support; invoices for provider plans are in the “Plan and receipts” section of the provider portal. On your card statement the transaction may appear with the name of the payment provider or of the seller.

5. If you see a double charge

1. Check whether the charge is final. A failed or interrupted payment attempt can show on your card as a temporary authorisation hold; it is not collected and, depending on your bank, usually disappears on its own within a few business days.
2. Tell us. If two separate charges have gone through, send the transaction dates, amounts and, if available, your order number to info@themoreclinics.com or through the contact page. Never share your full card number, CVV or the verification codes your bank sends you.
3. Review and refund. We check our records and the payment provider's transaction records. A confirmed duplicate charge is refunded in full to the card you paid with, through the same payment provider; it usually takes 3–10 business days to appear, depending on your bank.
4. Contact us first. Starting a chargeback with your bank before contacting us can make the process slower. Your right to dispute a charge with your bank is not affected.

6. Tips for paying safely

• Only start a payment from pages on the Platform's own domain, and check that your browser shows a secure connection (padlock).
• The More Clinics never asks for card details, CVV or 3D Secure codes by e-mail, phone, WhatsApp or message.
• Treatment fees are not collected through the Platform; you pay the clinic directly. Do not pay anyone who asks for a treatment payment on the Platform's behalf, and report it to us.
• On shared devices, sign out of your account after paying.

7. Contact

For questions about payment security: The More Clinics Anonim Şirketi — info@themoreclinics.com, +90 532 679 89 95 or the contact page. For cancellations and refunds, see the Cancellation and Refund Policy.