Cancellation and Refund Policy

This policy explains how cancellations and refunds work for paid patient memberships (e.g. Elite) and provider plans for doctors and clinics on The More Clinics marketplace, operated by The More Clinics Anonim Şirketi. Your statutory rights as a consumer under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation are not affected; see the Distance Sales Contract for details.

This English text is a translation provided for information. If it differs from the Turkish version, the Turkish version prevails.

1. Elite membership and provider plans

1.1. Plans paid with Stripe

Elite memberships and provider plans paid with Stripe renew automatically every month and are charged to the same card at the start of each period. You can cancel at any time: patient memberships under My account → Membership & assistant support, provider plans in the “Plan and receipts” section of the provider portal. After you cancel, no further period is charged and your plan remains usable until the end of the paid period.

1.2. Plans paid with iyzico or PayTR

Plans paid with iyzico or PayTR are one month paid in advance and do not renew on their own; your card is not charged again. We remind you before the period ends; if you want to continue, you can extend the plan by one month with a new payment. Otherwise the plan simply ends.

1.3. Refunds for the current period

No pro-rata refund is made for the current billing period. Exceptions are cases where the law requires a refund and cases where the service could not be provided for reasons attributable to us.

1.4. Right of withdrawal for memberships

For memberships you buy as a consumer, you have a right of withdrawal for 14 days from the conclusion of the contract. Send your notice with your order or receipt number to info@themoreclinics.com, or use the contact page. If performance of the membership services began with your consent before the withdrawal period ended, the right of withdrawal no longer applies under Article 15 of the Distance Contracts Regulation. Provider plans bought by doctors and clinics for professional or commercial purposes are not consumer transactions; sections 1.1–1.3 and the Terms of Service apply to them.

2. How refunds are made

• Refunds go to the card you paid with, through the payment service provider that took the payment (Stripe, iyzico or PayTR).
• The refund is started within 14 days of your notice of withdrawal reaching us at the latest.
• How quickly it appears on your card depends on your bank and usually takes 3–10 business days. For instalment purchases, your bank may credit the refund in instalments.
• Payments charged in TRY via iyzico or PayTR are refunded on the TRY amount charged. Stripe payments in USD or EUR are refunded in the same currency; exchange-rate differences and fees charged by the bank that issued your card are outside our control.

3. Double or incorrect charges

If you see more than one charge for the same order or period, send the transaction dates and amounts to info@themoreclinics.com. Confirmed duplicate charges are refunded in full to the card and through the payment service provider that took the payment. See Payment Security for details.

4. Contact

• Seller: The More Clinics Anonim Şirketi
• E-mail: info@themoreclinics.com
• Phone: +90 532 679 89 95
• Address: Fener, 07160 Muratpaşa / Antalya, Türkiye
• Online: the contact page or, once signed in, My account → Support centre

Including your order or invoice number helps us handle your request faster.